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In order for Definition Salon and Spa to provide the best experience for our guest and to respect our staffs time we have some policies in place. If you have questions don't hesitate to give us a call! Retail policies listed at the bottom.
As we value your time and the time of other guests, all new guest reservations 2 hours or more require a credit card upon booking and a $50 deposit.
If reservation is cancelled/rescheduled within 48 hours the $50 deposit is forfeited. Same day cancellations/reschedules, which is midnight to the reservation time, will be charged at 50% of scheduled appt. NO SHOW reservations will be charged 100% of services booked.
We strive to provide our guests with the highest quality service and therefore must protect the time of your service providers and respect other guests’ scheduled appointment times. Our cancellation/reschedule policy is as follows:
We happily welcome children to experience our services. Please note all children 18 and under receiving services must have a parental concent at the time of service. To ensure the highest level of attentiveness between our guests & designers, and as a consideration to other guests, we do recommend that children visit only when receiving services. We understand snow days and life can happen, so in the event your child must accompany you, be mindful that the salon environment contains sharp objects, hot tools, and chemicals potentially dangerous to unattended children and some color appointments can take an average of 3 hours per visit. Children are not allowed on the styling floor or spa due to safety precautions. Children 10 and under are welcome to wait independently in our lounge area space permitting. We thank you in advance for helping us keep your child’s safety a priority.
Your time & preferences are our top priority. Being on time is greatly appreciated to ensure a consistent and quality service, as well as a courtesy to other guests who arrive after you. Please note late arrivals may be subject to a shortening of service offerings or a rescheduling of your appointment.
Wearing your favorite shirt or dress? Hang it up! There’s always a risk of color or skin products traveling, so please protect your pretties by leaving them at home or bringing an alternative. Definition will not be held liable for any staining or damages to clothing apparel of any kind including glasses.
We strive to provide our guests with the highest quality products. We stand behind our professional recommendations. We understand not every product recommendation will make it to your top 10 list. We accept any unopened, un-used products within 14 days of purchase for a full credit onto your account. Any open products can be exchanged for salon credit within 30 days. Unless defective, all used brushes, combs, or hot tools may not be returned. All accessories and holiday items are FINAL SALE and are non-refundable. Our Retail policy is as follows:
If you are not satisfied with the quality of a service please notify us within 1 week and we will consult with you to determine how we may adjust your service accordingly. No refunds or credit for services will be given, but our top priority is 100% happy guests and to ensure your satisfaction with your service.