928 Valley View Drive, Council Bluffs, IA 51503
Give us a call (712) 256-9935
CURRENT GUEST POLICIES
We strive to provide our guests with the highest quality service and therefore must protect the time of your service providers and respect other guests’ scheduled appointment times. Our cancellation/reschedule policy is as follows:
- CREDIT CARDS: Current guests are required to put a credit card on file for any services 3 hours or more. Any existing guest who does not have a card on file will be required to put a card on file if they violate the policies below.
- 48 HOURS: We kindly ask for a 48 hour cancellation/reschedule notice for all salon/spa services. Anything less will result in a charge of $50 or 50% of the scheduled service.
- SAME DAY CANCELLATIONS/RESCHEDULES: Same day cancellations/reschedules will be subject to a 50% cancellation/reschedule fee for the anticipated service amount. Same day is from midnight until scheduled appointment time. Guests who cancel/reschedule the same day of the service will have a notation made in their file and may be subject to required deposits on future appointments.
- NO SHOWS: If you no show for your appointment, without contacting the salon, you will be automatically charged 100% of the anticipated service amount at your service provider’s level and will be required to have a credit card on file and may be subject to a deposit for future reservations.
- DEPOSITS: Non-refundable/Non-transferable
- RIGHT TO SERVICE: Service providers reserve the right to refuse service for guests with excessive or subsequent last-minute cancellations/reschedules, no shows or ill treatment to any staff member.
retail POLICIES
We strive to provide our guests with the highest quality products. We stand behind our professional recommendations. We understand not every product recommendation will make it to your top 10 list. We accept any unopened, un-used products within 14 days of purchase for a full credit onto your account. Any open products can be exchanged for salon credit within 30 days. Unless defective, all used brushes, combs, or hot tools may not be returned. All accessories and holiday items are FINAL SALE and are non-refundable. Our Retail policy is as follows:
- TOOLS: We do not offer returns on any tools but if for some reason your tool stops working within 30 days of purchase we will exchange it out. After 30 days you will need to refer to the manufacturers warranty. Please keep your receipt and tool box for any in salon exchanges or warranty exchanges. Please register your tool for warranty purposes within 3 days.
- MAKEUP & SKINCARE: Due to sanitation purposes there are no returns or exchanges on any makeup or skincare of any kind
- HAIRCARE & ALL OTHER PRODUCTS: We stand behind all of our products. We do not offer returns on any products but if you are unhappy with how your hair care products are performing we do offer an exchange or account credit within 30 days accompanied by a receipt.
